Refund policy
The Sunreed™ Return Policy
At Sunreed™, we want you to feel confident in your purchase. We carefully select and prepare every instrument, and we hope it becomes a meaningful part of your practice. If something doesn't feel right, please reach out. We're always happy to help. We are hear to serve you in your practice, and seek to do our best.
30-Day Returns
Most items may be returned within 30 days of your order date.
To begin a return, simply contact us at hello@sunreed.com before sending your item back. We'll provide return instructions and the correct return address.
Items That Cannot Be Returned/Refunded
The following items are not eligible for return or refund:
- Custom or made-to-order items
- Products marked as blemished
- We do not offer refunds on gift card purchases
- We do not refund Sunreed™ Sound Points
If you have questions about a specific item before purchasing, we're always happy to help.
Refunds
Once we receive and inspect your return for damage, we'll refund the amount you paid for the product.
The refund will be less any shipping costs that Sunreed™ paid during the order, including outbound shipping and any return shipping labels we provide.
Refunds are issued to your original payment method after the return has been processed. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@sunreed.com.
Damaged Shipments
Every shipment from Sunreed™ is insured.
If your order arrives damaged, please contact us as soon as possible and include photos of both the product and the packaging. We'll work quickly to arrange a replacement.
Our goal is simple: to make sure you receive an instrument you can enjoy with confidence.
Lost or Stolen Packages
If the order tracking information shows that a package was delivered and you cannot find the package, please let us know -- we'll do our best to help.
Frosted Bowl Warranty
Frosted crystal singing bowls are warrantied for one month after the original date of order. If the bowl arrives broken, or is damaged within one month of the order date, Sunreed™ will replace the bowl, or apply a credit for the value of the bowl (including shipping) to the customer's account.
European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
Questions?
If you're unsure about a return, or simply need help with your instrument, we'd love to hear from you.
Email us anytime at hello@sunreed.com.