Frosted Bowl Set Replacement Plan

Sunreed™ Bowl Replacement Plan

Crystal singing bowls are remarkable instruments, but they are also delicate. Accidents happen, and sometimes even the most carefully cared-for bowl can become damaged over time.

Our optional 2-Year Bowl Replacement Plan offers added peace of mind by providing access to replacement support for your bowl during the coverage period.

What's Included

Unlimited replacement requests for 2 years from the date of purchase

Simple online request process through your customer portal'

Dedicated support from the Sunreed™ team

Replacement options if your original bowl is no longer available

How It Works

If you ever need a replacement, simply submit a request through your customer portal and provide photos showing the condition of the bowl.

Our team will review your request and respond within one week.

If an identical replacement is available, we'll work with you to arrange a replacement. If your bowl is no longer available, we will explore alternative solutions, including a comparable replacement, a custom-made bowl where practical, or store credit equal to the original bowl value.

Shipping

Depending on the circumstances of the replacement request, shipping charges may apply. In some cases, customers may be responsible for shipping costs associated with returning an item and receiving a replacement.

Our team will review each request individually and explain any applicable shipping requirements before proceeding.

A Simple Promise

The purpose of this plan is to help you enjoy your instrument with greater confidence, knowing that if something unexpected happens, we'll work with you to find the best path forward.

Add the 2-Year Bowl Replacement Plan to your purchase and enjoy added peace of mind for years to come.

Thank you for purchasing a replacement plan for your frosted bowl set. The terms below explain what is covered, what is not covered, how to get service, and other important details.

TABLE OF CONTENTS

1. Plan Introduction

2. Your Responsibilities

3. Definitions

4. What is Covered

5. What is Not Covered

6. How to File a Claim

7. Service Procedures and Limit of Liability

8. Cancellation

9. Conditions

10. Legal Disclosures

11. State Requirements and Disclosures

1. PLAN INTRODUCTION

1.1. Welcome to the Sunreed™ Instruments Frosted Bowl Set Replacement Plan. This document outlines the scope of your Plan, including coverage, claims instructions, and cancellation rules. If you have questions, contact us at hello@sunreed.com or 18027440432. For claims, see Section 6, How to File a Claim.

2. YOUR RESPONSIBILITIES

2.1. Please read these terms in full so you understand what this Plan provides. Certain limits, conditions, duties, and exclusions apply to keep this Plan affordable and manageable.

2.2. You must care for the Covered Product in line with the manufacturer’s guidance and any owner’s manual. This Plan is a replacement plan, not insurance.

2.3. Keep a copy of this Plan and your Purchase Confirmation, as service may require them. Your Purchase Confirmation lists the Contract Term, Coverage Type, and other details that may affect your coverage.

3. DEFINITIONS

3.1. Administrator: Sunreed™ Instruments, Sunreed™ Instruments, 982 Old Stage Rd, Chester, Vermont, 05143, 18027440432, email: hello@sunreed.com.

3.2. Contract Term: the total duration of this Plan, as shown on your Purchase Confirmation.

3.3. Coverage Term: the period during which the Covered Product is eligible for replacement under this Plan. The Coverage Term begins on the the Plan purchase date shown on your Purchase Confirmation and ends when the Contract Term expires.

3.4. Coverage Type: the level of coverage shown in the What’s Included in Your Plan section of your Purchase Confirmation. Certain enhanced options are described in Section 4.2.

3.5. Covered Product: the item identified on your Purchase Confirmation.

3.6. Deductible: any per claim deductible applicable to your Plan, as indicated on your Purchase Confirmation.

3.7. Sunreed™ Instruments, Our, Us, or We: the obligor responsible for performing under this Plan, which may also sell this Plan.

3.8. Obligor: Sunreed™ Instruments.

3.9. Plan: this service contract between you and us, including your Purchase Confirmation.

3.10. Plan Price: the amount you paid for this Plan, shown on your Purchase Confirmation.

3.11. Purchase Confirmation: the confirmation provided by us, including any linked or displayed Plan information on your receipt or your account order history on our website.

3.12. Purchase Price: the amount you paid for the Covered Product, excluding sales tax, duties/tariffs, and delivery, as shown on your Purchase Confirmation.

3.13. Selling Retailer: the entity that sold you the Covered Product and this Plan, as shown on your Purchase Confirmation.

3.14. You, Your, or Purchaser: the purchaser named on the Purchase Confirmation.

4. WHAT IS COVERED

4.1. This Plan provides replacement coverage for failures arising from defects in materials or workmanship, wear and tear during normal use within the Coverage Term. It also provides replacement coverage for sudden, unexpected physical damage from an external event, not ordinary wear and tear.

5. WHAT IS NOT COVERED

5.1. Unless expressly included in Section 4, the following are not covered.

5.2. ALL PRODUCT CATEGORIES

5.2.1. damage from abnormal use, misuse, abuse, mishandling, neglect, improper operation, foreign objects, or unauthorized modifications or alterations,

5.2.2. damage or failure from not following the manufacturer’s instructions for use, care, storage, cleaning, periodic checks, or preventive maintenance,

5.2.3. loss or damage due to theft, mysterious disappearance, misplacement, reckless, abusive, willful, or intentional conduct

5.2.4. injury to persons, damage to other property, incidental or consequential damages, or losses from delays in service, or loss of use,

5.2.5. products bought for, or used at any time for, commercial or rental purposes unless commercial coverage was purchased,

5.2.6. service or replacement outside the 50 United States and the District of Columbia,

5.2.7. separately purchased accessories used with the Covered Product,

5.2.8. noises or situations where no defect is found,

5.2.9. failures not reported within the Coverage Term.

6. HOW TO FILE A CLAIM

6.1. Follow all steps in this section to be eligible for service. Failure to follow these steps may result in denial of a claim.

6.2. We will determine eligibility based on this Plan, the information you provide.

6.3. Contact the Administrator for instructions. Email hello@sunreed.com, visit sunreed.com, or call during normal business hours.

6.4. Do not return the Covered Product to us unless instructed by the Administrator. Damage or failures resulting from unauthorized service are not covered, except as noted in Section 7.1.2.

7. SERVICE PROCEDURES AND LIMIT OF LIABILITY

Depending on the product and circumstances, at our discretion we will do one of the following:

7.1. Replace the bowl,

7.2 Replace the bowl with a comparable replacement, should the bowl you purchased no longer be available,

7.3 Offer a custom made replacement, if practical,

7.4 Issue store credit equivalent to the retail value of the bowl at time of purchase. You should redeem the settlement within a reasonable period, not to exceed ninety (90) days after notice.

8. CANCELLATION

8.1. You may cancel within thirty (30) days of purchase, by contacting the Administrator at 18027440432, mailing notice to Sunreed™ Instruments, 982 Old Stage Rd, Chester, Vermont, 05143, visiting sunreed.com/contact, or emailing hello@sunreed.com. If you cancel within 30 days, you will receive a full refund, less any claims made.

8.2. We may cancel for fraud, material misrepresentation, omission, substantial breach of your duties, non payment, or if required by a regulator. You will receive a pro rata refund based on elapsed Coverage Term, less paid claims.

8.3. If this Plan was sold in a jurisdiction where it is not available, or for a product not intended to be covered, we will cancel and refund the full Plan Price, less any paid claims.

9. CONDITIONS 9.1. Transferability, this Plan is not transferable by the original Purchaser.

9.2. Territories, this Plan is offered only in the 50 United States and the District of Columbia. It is not available in Canada or United States territories.

9.3. Subrogation, if we pay for a loss, we may require you to assign your recovery rights to us. We will not pay for a loss if you impair those rights. You will be made whole before we retain any recovered amount.

10. LEGAL DISCLOSURES

10.1. DISPUTE RESOLUTION, ARBITRATION AGREEMENT, AND CLASS ACTION WAIVER, To the extent permitted by law, any individual claim or dispute arising from or relating to this Plan, whether based on contract, tort, statute, regulation, ordinance, equity, or otherwise, and whether against the Administrator, the Obligor, or the Selling Retailer, will be resolved by binding arbitration before a single neutral arbitrator, unless prohibited or modified by state law in Section 11. Arbitration will proceed on an individual basis only, and you waive participation in class actions or class arbitrations. To start arbitration, notify the Administrator in writing and provide at least three proposed arbitrators. The Administrator may evaluate neutrality and select one of the proposed arbitrators, or request additional candidates if neutrality is not met. The arbitrator will establish procedures and rules for the proceeding. You agree to follow the arbitrator’s decision and share arbitration costs equally unless directed otherwise. If this provision conflicts with state law, the state’s arbitration rules control.

10.2. Entire Agreement, this Plan and your Purchase Confirmation comprise the entire agreement regarding your coverage. Marketing or verbal statements outside of these documents have no effect.

10.3. Severability, any provision that conflicts with applicable law is void only to the extent of the conflict, and the remainder stays in force.

10.4. Payment Limitations, our obligations are subject to applicable law, including export controls and economic sanctions administered by OFAC. We will not make any payment that would violate any governing order, guidance, or instruction.

11. STATE REQUIREMENTS AND DISCLOSURES

Colorado, if we cancel, we will send written notice at least five, 5, days before cancellation to your last known address or email, stating the effective date and reason. Prior notice is not required for nonpayment, material misrepresentation, or substantial breach.

District of Columbia, if we cancel, we will provide written notice at least five, 5, days prior to cancellation to your last known address or email, with the effective date and reason. Prior notice is not required for nonpayment, material misrepresentation, or substantial breach.

Georgia, we may cancel for fraud, material misrepresentation, or nonpayment. If we cancel, we will give at least thirty, 30, days written notice to your last known address or email, stating the effective date and reason. Arbitration in Section 10.1 is non binding. In Section 5, What is Not Covered, item 5.2.5 is replaced with, all pre existing conditions known to you that begin before the Coverage Term and cause a failure, and any used product without used coverage or sold as is, including floor models, demos, pre owned, rental.

Hawaii, if we cancel, we will send written notice at least five, 5, days prior to cancellation to your last known address or email with the effective date and reason. Prior notice is not required for nonpayment, material misrepresentation, or substantial breach.

Idaho, we will provide a settlement only where replacement is not feasible or economical.

Iowa, if we cancel, we will send written notice at least fifteen, 15, days prior to cancellation to your last known address or email, stating the effective date and reason. Prior notice is not required for nonpayment, material misrepresentation, or substantial breach.

Maine, if we cancel, we will provide at least fifteen, 15, days written notice. Section 10.4 is modified, if we fail to pay or provide service, including a refund of any unearned Plan Price, within sixty, 60, days after proof of loss, you may make a direct claim against the insurer.

Maryland, if we fail to perform services, this Plan is automatically extended until performance is completed as required by the Plan.

Massachusetts, if we cancel, we will provide written notice at least five, 5, days prior to cancellation to your last known address or email, stating the effective date and reason. Prior notice is not required for nonpayment, material misrepresentation, or substantial breach.

Minnesota, if we cancel, we will provide written notice at least fifteen, 15, days prior to cancellation, or at least five, 5, days in cases of nonpayment, material misrepresentation, or substantial breach, sent to your last known address or email and stating the effective date and reason.

Mississippi, we will provide a settlement only where replacement is not feasible or economical.

Montana, if we cancel, we will provide written notice at least five, 5, days prior to cancellation to your last known address or email, stating the effective date and reason. Prior notice is not required for nonpayment, material misrepresentation, or substantial breach.

Nevada, if the Plan has been in effect for at least seventy, 70, days, we may not cancel before the end of the agreed term or one year after the effective date, whichever comes first, except for, a, failure to pay amounts due, b, the holder’s criminal conviction that increases required service, c, fraud or material misrepresentation in obtaining the Plan or presenting a claim, d, an act, omission, or violation by the holder after the effective date that substantially and materially increases the required service, or e, a material change in the required service after the effective date that substantially and materially increases service beyond what was contemplated at sale. If we cancel, we will send at least fifteen, 15, days written notice to your last known address or email stating the effective date and reason. Claims paid are not deducted from any refund. For complaints, contact the Nevada Commissioner of Insurance at, 888, 872 3234.

New Hampshire, if you are not satisfied with the Plan, contact the New Hampshire Insurance Department, 21 South Fruit Street, Suite 14, Concord, NH 03301, phone, 800, 735 2964. Claims paid are not deducted from refunds owed.

New Jersey, if we cancel, we will provide written notice at least five, 5, days prior to cancellation to your last known address or email, with the effective date and reason. Prior notice is not required for nonpayment, material misrepresentation, or substantial breach. This service contract is not a guarantee or warranty as those terms are legally defined. It is a service contract, separate from any warranty given by the manufacturer, importer, or seller.

New Mexico, if the Plan has been in effect for at least seventy, 70, days, we may not cancel before the end of the agreed term or one year after the effective date, whichever occurs first, except for, 1, failure to pay, 2, conviction that increases required service, 3, fraud or material misrepresentation in obtaining the Plan or presenting a claim, or 4, after the effective date, an act, omission, or violation that substantially and materially increases the required service. If canceled, we will provide at least fifteen, 15, days written notice to your last known address or email, stating the effective date and reason. For claim handling concerns, contact the Office of Superintendent of Insurance at 1 855 427 5674.

New York, if we cancel, we will provide written notice at least fifteen, 15, days prior to cancellation to your last known address or email, stating the effective date and reason. Prior notice is not required for nonpayment, material misrepresentation, or substantial breach.

North Carolina, we may cancel only for nonpayment or a direct violation of the Plan by the consumer when the Plan states such a violation permits cancellation.

Oklahoma, this is not an insurance contract. Coverage is not guaranteed by the Oklahoma Insurance Guaranty Association.

Oregon, Section 10.1 is replaced, arbitration may proceed only if both parties mutually agree. If so, arbitration is conducted under local rules consistent with ORS Chapter 36.

South Carolina, if we cancel, we will provide written notice at least fifteen, 15, days prior to cancellation to your last known address or email, stating the effective date and reason. Prior notice is not required for nonpayment, material misrepresentation, or substantial breach. For disputes, contact the South Carolina Department of Insurance, Capitol Center, 1201 Main Street, Suite 1000, Columbia, SC 29201, phone, 800 768 3467.

Tennessee, for a failure covered by the Plan, the term extends by the number of days you are without the product while in replacement plus two additional working days.

Texas, Section 10.4 is modified, you may seek reimbursement directly from the administrator if a covered replacement is not provided within sixty, 60, days after proof of loss, or a refund or credit is not paid within forty six, 46, days after you cancel. If we cancel, we will provide at least five, 5, days written notice to your last known address or email stating the effective date and reason. Prior notice is not required for nonpayment, fraud, material misrepresentation, or substantial breach. Unresolved complaints may be directed to the Texas Department of Licensing and Regulation, 920 Colorado Street, Austin, TX 78701, phone, 800, 735 2989.

Utah, Section 10.4 is modified, if we fail to pay or provide replacement on any approved claim within sixty, 60, days after proof of loss, or we cease to do business or enter bankruptcy, you may claim directly under our service contract reimbursement insurance policy. This Plan is subject to limited regulation by the Utah Insurance Department. Contact the Department to file a complaint. Coverage is not guaranteed by the Property and Casualty Guaranty Association. Purchase of this Plan is optional and not required.

Virginia, If any promise made in the Plan has been denied or not honored within sixty (60) days after Your request, You may contact the Virginia Department of Agriculture and Consumer Services, Office of Charitable and Regulatory Programs, to file a complaint at www.vdacs.virginia.gov/food-extended-service-contract-providers.shtml.

Washington, The Arbitration provision (Section 10.1) is revised to state: Arbitration proceedings may be held at a location in closest proximity to Your permanent residence. The Cancellation Provision is revised to state: If We cancel this Plan, We will provide You with written notice at least twenty-one (21) days prior to cancellation. The notice will be sent to Your last known address or email address and shall state the effective date of and reason for cancellation.

Wisconsin, THIS CONTRACT IS SUBJECT TO LIMITED REGULATION BY THE OFFICE OF THE COMMISSIONER OF INSURANCE. The Cancellation Provision is revised as follows: We may only cancel this Plan for nonpayment of the Plan Price, material misrepresentation by You to Us or the Administrator, or substantial breach of duties by You relating to the Covered Product or its use. If We cancel this Plan, We will provide You with written notice at least five (5) days prior to cancellation. The notice will be sent to Your last known address or email address and shall state the effective date of and reason for cancellation. In the event of a total loss of property covered by a service contract that is not remedied by a replacement of the property under the terms of the contract, You are entitled to cancel the service contract and receive a pro-rata refund of any unearned Plan Price, less any claims paid. The Arbitration provision (Section 10.1) is revised to state that arbitration is non-binding.

Wyoming, The Arbitration provision (Section 10.1) is deleted in its entirety. The Cancellation Provision is revised to state: If We cancel this Plan, We will provide You with written notice at least ten (10) days before cancellation. The notice will be sent to Your last known address or email address and will state the effective date of and reason for cancellation. However, prior notice is not required if the reason for cancellation is Your nonpayment, material misrepresentation, or substantial breach of duties relating to the Covered Product or its use.